To ensure the longevity and quality of your Dog Gang™ apparel, please follow these care instructions:

Washing Instructions:
• T-Shirts & Hoodies: Machine wash cold (max. 30°C or 90°F) with similar colors.
• Sweatshirts: Machine wash warm (max. 40°C or 105°F) with similar colors.
• Do not bleach – This may damage the print.
• Tumble dry low – High heat may cause shrinkage.
• Iron at low heat if needed – Do not iron directly on the print.
• Do not dry clean.

Tip: Washing inside out helps protect the print for long-lasting wear!

💡 Custom-printed just for you! Since all items are printed on demand, please check the size guide before ordering. Thank you!

Our shop automatically detects your location to show the correct prices, shipping options, and language. Sometimes, small issues may occur, but they’re easy to fix!

❌ Common Questions & Easy Solutions:
• I see incorrect prices or land on the wrong shop version.
👉 This can happen if you’re using a VPN or ad blocker. Try disabling the VPN or refreshing the page.
• The language or currency doesn’t update properly.
👉 Make sure you have cookies enabled, as the shop needs them to remember your settings.
• I keep getting redirected to the same shop version.
👉 If you’re already on the correct page, try clearing your browser cache and reloading the site.

Dog Gang is still growing, but we’re expanding fast! If you’re visiting from a country where we don’t currently ship, we’ve already taken note of it.

If we receive a lot of requests from a specific country, we’ll do our best to include it in the future.

If you’d like to let us know that you’d love to see Dog Gang in your country, we’d love to hear from you!

Our store operates on Shopify, one of the world's leading e-commerce platforms trusted by renowned businesses. Shopify implements state-of-the-art security standards to ensure safe payment processing.

📌 What does this mean for you?

✅ 3D Secure Checkout – An extra layer of protection for online payments.

✅ SSL Encryption – Your data is securely transmitted.

✅ Trusted Payment Providers – We only work with secure providers such as credit card, PayPal, or Apple Pay.

We want your shopping experience to be as easy and enjoyable as possible. That’s why we use cookies.

Why are cookies helpful?
Cookies improve your shopping experience. Without cookies, you might notice that:
• Your wishlist doesn’t save your favorite items – Products disappear when you leave the site.
• Your cart won’t remember added items – You’d have to start over every time.
• You don’t see personalized recommendations – We can’t suggest products you might like.

No worries – you can manage cookies in your browser settings. If you have any questions, check out our Privacy Policy.

Our wishlist allows you to save your favorite products and quickly access them later. Here’s how to use it effectively:

1. Adding products to your wishlist
• Product page: You’ll find a heart icon on every product page. Click it to add the product to your wishlist.
• Category pages: You can also add products directly from category pages by clicking the heart icon.

2. Accessing your wishlist
• Wishlist icon: The heart icon is located at the bottom right of our website. Click it to view your saved products.
• No account required: You can use the wishlist without creating a customer account. Your selection remains saved during your visit.

3. Managing your wishlist
• Removing products: You can remove products from your wishlist at any time by clicking the heart icon again.
• Adding to cart: Products from your wishlist can be added directly to your cart to start the checkout process.

4. Sharing your wishlist
• Social media & email: Share your wishlist with friends and family via social media or email to show them your favorites.

We love happy customers – and special deals are part of the fun! However, our promotions don’t follow a fixed schedule. They happen spontaneously – like an unexpected thunderstorm during a walk with your dog… 🌩️🐶

📌 How to stay informed:

✅ Subscribe to our newsletter – If there’s a special offer, you’ll be the first to know. But beware: Promotions are often limited-time only! Or in other words: Come and get it!

✅ Check for bundles & quantity discounts – Sometimes, you’ll find special deals when ordering multiple items.

If you have a discount code, you can apply it directly at checkout. Just make sure to check the expiration date!

Dog Gang™ celebrates the love and affection for dogs with unique designs—sometimes stylish, sometimes funny. Created by dog lovers for dog lovers, always with a distinctive style. That’s Dog Gang!

Dog Gang™ is a brand by Brandscale Sagl (est. 2025), a Switzerland-based company specializing in the development of unique, protected brands and designs.

All designs are created in Switzerland, and products are printed in Germany (EU) to ensure high quality and fast delivery.

👉 Find out more on our About Us page.

Our designs are created in Switzerland, and our products are printed and shipped from the Europe.

Please check our SIZE GUIDES before ordering!
Important: Since our products are printed on demand, we cannot offer returns or exchanges for size issues. Make sure to choose the correct size!

Print-on-demand reduces waste, as we only produce items when they are ordered. This avoids overproduction and unnecessary waste.

Our customer service is available via email and contact form. For more details, please visit our contact page.

We accept major credit cards (Visa, MasterCard, AMEX), PayPal, Apple Pay, and Google Pay.

Since every item is made to order, cancellations or changes are not possible after production has started. Please double-check your order before confirming your purchase.

Please check our Size Guide before ordering!

Please check your Spam or Promotions folder. If you still don’t see the email, contact us (see Contact Form below)

While we aim to keep all sizes and colors available, some variants may occasionally be out of stock.

If that happens, we’ll contact you immediately and offer a suitable alternative, a different provider, or a full refund.

We work with trusted print partners in the U.S. (for U.S. customers) and in Europe (for EU/CH customers). However, due to limited inventory at times, availability may change quickly.

If a specific size or color is temporarily out of stock, we’ll take care of it – for example, by using a different print provider.

✅ We’ll contact you as soon as we identify the issue.

📦 Even if the items are shipped separately, we’ll cover all extra shipping fees.

We like to keep things simple:

Flat shipping fee of just CHF 6.90 per order – no matter how much you buy.

And here’s the best part: Orders over CHF 75 ship for free.

Simple. Fair. Transparent. Just the way it should be.

No – even if part of your order needs to be shipped separately, we cover the additional shipping fees.

You’ll never be charged twice, even if your order arrives in multiple packages.

📌 See the “Product Availability” section above for more info.

PRODUCTION / SHIPPING:

Normally shipped within 7 days of placing your order.

DELIVERY:

Switzerland & EFTA: 5–15 business days after production.

Once your order has been shipped, you will receive an email with your tracking number.

Each item is individually printed on demand, which means we are unable to accept returns or exchanges if the wrong size was selected or if you changed your mind.

📌 IMPORTANT: To ensure the perfect fit, please check our SIZE GUIDE before placing your order.

We appreciate your understanding – this approach helps us reduce waste and support sustainable production.

🐶 We want you to be happy with your purchase! If something about your product does not meet your expectations or if you have any questions, feel free to contact us at customersupport@doggang.shop – we are happy to help!

Please send a photo of the damaged item to customersupport@doggang.shop and we will arrange a replacement or refund. Please include your order number – it helps us respond faster.

No, you can check out as a guest. However, an account helps you manage your orders easily.

Click on “My Account” and follow the instructions to register. You need a valid email address.

Please contact us at info@doggang.shop if you wish to delete your account. Note: Previous orders must be retained for legal and accounting reasons. We will send you a confirmation as soon as possible. Please also check your spam and promotions folder, just in case our response ends up there.

To ensure we can correctly identify your account, please provide the following details:
• The email address linked to your account
• Your full name (as registered in the account)
• A previous order number (optional but helpful for verification)

⚠️ Important notice:
• If you send the request via email, please use the registered email address.
• Once deleted, all stored data will be permanently removed.
• Legal retention requirements may prevent immediate deletion of certain transaction records.

No problem! Click on “Forgot password” on the login page, and we will send you an email to reset your password.

Yes, if you have an account, you can check the status of your order and track your shipment.

Yes, you can update your addresses under “Manage Addresses” in your account. Payment details are not stored by us but are securely processed through our payment providers.

Yes! We use secure encryption and do not store any payment information. For more details, please refer to our Privacy Policy.

Be the first to know – and sometimes the first to buy:

By joining the Dog Gang™ newsletter, you'll get early access to new designs, behind-the-scenes insights, and occasional special offers.

We don’t do fast fashion – so discounts are rare, and sometimes exclusively for subscribers.

P.S.: Important: Right after signing up, you'll receive a confirmation email.

Please check your spam folder if you don’t see it, and mark us as “not spam” so you don’t miss a thing.

Note: In accordance with EU and Swiss privacy laws, we use a double opt-in process for newsletter subscriptions.

Every Dog Gang™ newsletter includes an unsubscribe link – you can opt out at any time.

If you love our designs and want to recommend Dog Gang™, feel free to contact us at info@doggang.shop.

Please note:

Our affiliate program is exclusively for resellers with a large audience – such as established pet shop owners, content creators, or influencers.

Unfortunately, we are currently unable to accept small-scale affiliate accounts due to administrative reasons. Thank you for your understanding!